We specialize in getting you our products in as timely a manner as possible. On rare occasion, an item may not be readily available and must be back ordered from the manufacturer.
If any part of an order is back ordered, we follow these steps:
1. Notify you by email which items are on backorder and the estimated ship date. This email is sent within 48 hours of the order being placed.
2. As the estimated ship date approaches (within 1- 2 days of the ship date) we verify with the shipping warehouse or manufacturer that the date is still correct. If the manufacturer has a delay, we update the backorder date and again notify you by email. Production for some specialty items do happen - we apologize in advance, but we will do everything to help you get your products as soon as possible.
3. Back ordered items can be cancelled if they are confirmed as not- shipped. Items that have left the production (manufacturer) or original storage facility can no longer be cancelled as title is considered as passed to the customer.
If you need to cancel a back ordered item, please contact our friendly, local-based team at Hello@zylighting.com.au.
